At a glance

Step into the role of Lending Process & Tool Optimization Expert at ABN AMRO. Lead transformative initiatives, leveraging AI and automation to streamline lending processes and tools. Impact front-office efficiency and the client journey, while maintaining alignment with organisational goals and regulatory standards. This is your opportunity to shape the future of lending!

Your job

Become a part of ABN AMRO’s team dedicated to transforming lending processes and tools. This role  is focused on driving continuous improvement through automation, AI, and innovative strategies. Your contributions will play a vital role in refining front-office effectiveness and enhancing the client journey, ensuring alignment with organizational goals and regulatory standards.

Tasks & Responsibilities:

• Simplify and automate lending processes using AI and outsourcing.
• Analyze processes and tools to find inefficiencies and suggest enhancements.
• Implement innovative solutions to improve credit processes.
• Work with teams to integrate automation strategies.
• Ensure changes align with organisational goals and comply with regulations.
• Oversee risks and maintain quality during improvements.
• Measure the impact of changes with specific metrics.
• Be the main contact for process improvements.
• Build relationships with stakeholders and external partners.
• Manage vendor contracts and outsourcing resources.

Working environment

You will be part of the Credit Process Management team (CPM-T)  within Financing Solutions (FS). FS is responsible for our customers' end-to-end credit journey. FS offers customers from all customer segments the most suitable credit solution. Depending on the needs and profile of the client, FS offers its products (both standard and tailor-made financing solutions) in the different sectors.
CPM-T, a team with around 20 employees, is committed to achieving operational excellence and driving the optimization of our credit and collateral processes and tools. The optimisation involves simplification, innovation, the use of AI, and outsourcing. By efficiently managing regulatory changes and optimisations, CPM-T aims to enrich the client experience and foster a better working environment for the Lending and Lending Support teams.

Your profile

Do you excel in transforming lending processes and driving change? We seek a collaborator with a passion for innovation and continuous improvement to enhance strategies in the lending domain. You will work with diverse teams and stakeholders, motivating them to achieve shared objectives while fostering an environment that embraces automation and AI.

What you bring:

• A Master's degree in Finance, Economics, Business Administration, or related fields.
• Minimum of 7 years of experience in senior roles within Lending, Process Management, and/or Change Management.
• Comprehensive knowledge of lending products, systems, and processes.
• Experience with simplification and automation, such as utilizing AI.
• Strategic thinking and adaptability to evolving financial regulations.

Your creative problem-solving skills will enable you to develop effective, innovative solutions that comply with regulations. Coupled with excellent communication skills in English, both written and oral, you will empower teams to implement changes that align with organizational goals and enhance client experiences.

We offer

Join our dynamic international team in a high-impact role that offers limitless opportunities for creativity and innovation. You'll be empowered to drive meaningful change, enhancing client satisfaction and streamlining operations, all while being part of a collaborative vision that values your unique contributions.

And furthermore, we offer:

• The gross monthly salary (min. Eur. 6.793 - max. Eur. 9.704) is based on a 36-hour work week, including vacation pay and benefit budget. A 40-hour work week is also possible. Salary determination and salary level is based on the knowledge, experience and potential you bring.
• The Benefit Budget is 11% of your salary. The Benefit Budget allows you to acquire additional employment benefits. If you make no purchases or reservations in the Benefit Shop in a given month, you are paid one twelfth of your Benefit Budget that month.
• Five weeks of vacation per year. You have the option to purchase an additional four weeks per year.
• Personal development Budget of € 1,000 per year, which you can accumulate up to € 3,000.
• Possibility to work from home (in consultation with your team).
• An annual public transport pass with free public transportation throughout the Netherlands.
• An excellent pension scheme.

Interested?

In case you have any questions after reading this vacancy please get in touch with Anna Zimina (Head of Credit Process Management) via anna.zimina@nl.abnamro.com. Please submit your motivation letter and CV in English. We look forward to hear from you.

Equal opportunities for all

The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.

Disclaimer external recruitment agencies

External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. No unsolicited services or offers, please.