Employees in support functions are indispensable to our organization. Behind the scenes, a lot of work is done to make sure everything runs smoothly. The colleagues at Operations ensure that everyone can do their job without facing any problems.
Facility management
Facility Management provides housing for the entire bank. This involves a vast array of tasks. It includes the offices where our employees work, as well as all branches where we welcome our customers. From quiet spaces to 'hot zones,' we develop innovative work concepts based on user needs, design them, and maintain them. In addition, we make our offices more sustainable to reduce our footprint, for example, by lowering energy consumption. Read more about sustainable operations here.
Purchasing
Purchasing (Procurement) is responsible for the external purchase of all products above € 50,000. From buildings to cleaning and from mobile telephones to valuables transport. The playing field of the department is all of ABN AMRO: all business lines, the subsidiaries and international branches of the bank.
In addition to purchasing, we also have a monitoring and advisory function. We check whether suppliers meet all conditions, for example in the field of sustainability and transparency. We also check whether the lines with Compliance are running smoothly and advise the various business lines. Naturally, we closely monitor the market to see which developments are valuable to ABN AMRO.
Process and Project Management
Project and process managers are among the bridge builders within the bank. We always bring projects and processes to a successful end. Whether we see an opportunity for improvement and seize it with a project-based approach or solve bottlenecks in processes; we connect the business lines and the support functions of the bank. We analyse change wishes, formulate realistic goals and give support. In this way we optimize ABN AMRO's services and contribute to a bank that works LEAN, becomes more and more agile and is ready for the future.
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